Systems & Tech Solutions
Web, mobile and USSD platforms, ERPs, CRMs and document management — the operational backbone of your organisation.
Software Consultancy · Nairobi · Est. 2011
Enterprise software, engineered in East Africa.
We design, build and scale the systems that run serious businesses — from ERPs and CRMs to AI automation — with the rigour CTOs expect and the local insight global vendors miss.
Tooling we build & ship with
ReactNode.jsPythonFlutterLaravelPostgreSQLAzureAWSMicrosoft DynamicsPower BIAndroidUSSDDockerTensorFlow
ReactNode.jsPythonFlutterLaravelPostgreSQLAzureAWSMicrosoft DynamicsPower BIAndroidUSSDDockerTensorFlow
What we do
Five capability lines, one delivery standard.
From the first line of code to the boardroom dashboard, we own the full stack of your digital operations — built to be reviewed, validated and trusted.
Consultancy
Project management and business intelligence that turn ambition into a defined plan and your data into decisions.
Training & Technical Support
Monitoring & Evaluation, training-of-trainers and responsive IT support that keep systems and teams performing.
Digital / Web Studio
Conversion-focused websites and brand platforms for businesses that need to look as capable as they are.
AI & Automation
Machine learning, predictive analytics and workflow automation that remove manual effort — with humans kept in control.
Need the full picture?
See every service, sub-capability and the stack behind it.
View all services2011Founded in Nairobi — over a decade of delivery
AwardRecognised in the Zalego & Tecno developer awards
5Capability lines under one accountable team
2App stores published — Ovi & Windows Phone
Selected work
Quiet delivery, measurable results.
Much of our work sits behind NDAs. Here is a sample of what we can talk about — real platforms, in production, serving real customers.
Sirikwa Dairies
A digital platform for a dairy enterprise — bringing operations, brand and customer touchpoints online.
Visit siteAdaleye Clinic
A healthcare web presence built for trust, accessibility and patient enquiry capture.
Visit siteLeen Media Studios
A media brand platform showcasing creative work with a fast, modern front end.
Visit siteLet's scope your next system.
Tell us where you're stuck — legacy modernisation, a new platform, or unlocking your data. We'll bring the people who have seen this and done it before.
Services
Everything your operation needs, under one roof.
We are deliberately full-stack as a partner: the same team that architects your systems trains your people and supports them in production. Here is the complete map.
01
Systems & Tech Solutions
Web & Mobile Solutions
Apps, web platforms and USSD services that reach customers on any device — including the feature phones still core to East African markets.
Enterprise Resource Planning (ERP)
Integrated management of finance, inventory, HR and operations — streamlining processes and sharpening decisions across every department.
Customer Relationship Management (CRM)
Build stronger, more profitable customer relationships with systems that track every interaction and turn contacts into loyalty.
Electronic Document Management (EDMS)
End the hunt through stacks of paper and buried folders. Capture, index and retrieve documents in a single, searchable system.
02
Consultancy
Project Management
A clear scoping process, strong communication, a defined plan and a team advocating for your needs — so milestones land on time and on budget.
Business Intelligence & Analytics
Harness the full potential of your data — turning it into actionable insight that drives growth, efficiency and innovation.
03
Training & Technical Support
Monitoring & Evaluation
M&E solutions that help non-profits, government and private teams make informed decisions, improve performance and prove impact.
ToTs & IT Support
Training-of-trainers programmes plus responsive IT support — experts a call away to troubleshoot, guide and keep infrastructure at peak.
04
Digital / Web Studio
Design-led digital experiences — from research and interface design to a fast, polished build. See live examples on the Work page.
UX Research & UI Design
We map real user journeys, then design interfaces that are clear, accessible and easy to act on — wireframes through to polished, interactive prototypes.
Brand & Visual Design
Logos, colour systems and brand kits that make small teams look established — a consistent identity across web, app and print.
Web Design & Build
Fast, responsive, search-friendly websites built to convert visitors into enquiries — and easy for your team to keep updated.
05
AI & Automation
Applied machine learning, with guardrails
Machine learning, deep learning and neural networks put to work on your data — and automation that removes manual review while keeping people in control.
- Predictive analytics & forecasting
- Document & data extraction
- Validation, auditability & human-in-the-loop
A dedicated practice
Our AI & Automation work has its own page — how we apply it, the guardrails that keep it safe, and our Ask-an-Expert decision support.
Explore AI & Automation
AI & Automation
Automation that works like your best analyst — never like a black box.
We apply modern machine learning to remove the manual, repetitive work that slows teams down — while keeping accuracy, transparency and human control at the centre of every workflow.
What we do
Where AI earns its place in your operation.
We employ machine learning, deep learning and artificial neural networks to dive into your data and surface insight that changes how you work. Four places it pays off fastest:
Applied machine learning
Custom models built on your own data — classification, scoring, pattern detection and the deep-learning work behind them — tuned to your domain, not a generic template.
Document & data extraction
Pull structured data out of emails, PDFs, scanned forms and files automatically — ending the slow, error-prone manual data entry that ties up your team.
Workflow automation
Chain repetitive operational steps into automated flows that run continuously — with checkpoints where a person reviews, approves or steps in.
Forecasting & analytics
Predictive analytics and big-data modelling that turn your history into foresight — demand, risk, churn and the numbers your decisions actually hinge on.
Built with guardrails
Powerful, but kept under control.
AI is only an asset if you can trust and explain it. Four principles hold on every engagement.
Human in the loop
AI assists your team's decisions; it never makes the final call unchecked. You stay responsible for — and in command of — the outcome.
Validation & auditability
Every output can be traced, checked and explained. No mystery results — you can see why the system reached a conclusion.
Model-agnostic by design
We use the right model for each task and swap it as the field moves — you are never locked into one vendor or a single technology bet.
Your data stays yours
We design for data isolation and no cross-client training, with retention you control — working with providers and configurations chosen to keep your information private.
Ask an Expert
Decision support, when the stakes are high.
Sometimes you don't need a build — you need a tie-breaking opinion. Whether it's deep domain knowledge, programme guidance or a second pair of senior eyes, our practitioners act as trusted partners: unbiased, practical guidance from people who have done it before.
Selected Work
The work behind the work.
Many of our engagements carry no-publicity terms, so the headline names stay private. These are representative of what we deliver — and a few we're free to point you to directly.
Web Studio · Agriculture
Sirikwa Dairies
A digital platform bringing a dairy enterprise's brand, operations and customer touchpoints online — built to scale with the business.
OnlineBrand presence
24/7Customer reach
Adaleye Clinic
A patient-first healthcare web presence built for trust, accessibility and enquiry capture.
Visit live site Web Studio · MediaLeen Media Studios
A fast, modern platform for a creative brand.
Visit Game DevelopmentAward-winning game dev
Recognised in the Zalego & Tecno Kenyan developer awards.
Read the story
Enterprise · Confidential
ERP rollout
A multi-department ERP integration delivered under NDA — finance, inventory and operations unified on one system.
1Source of truth
↓Manual effort
Published · App Stores
Mobile publisher
Shipped and published apps on the Ovi and Windows Phone stores under the Bhakitah name.
View store
M&E · Public & Development Sector
Monitoring & Evaluation platforms
Data systems that help organisations track programmes, measure outcomes and report with confidence — delivered for clients we keep confidential by agreement.
Real-timeReporting
Audit-readyData trail
EvidenceFor funders
Note: confidential engagements are described in general terms to honour client non-disclosure terms. Specific references available on request during a consultation.
About Bhakitah
We turn ideas into reliable software.
Founded in 2011, Bhakitah Tech Solutions is a team of developers, designers and problem-solvers who thrive on hard challenges and build technology that drives real growth and efficiency.
Our mission
To turn your ideas into reality through cutting-edge software — with a focus on innovation and attention to detail that lets your business thrive in a digital landscape.
How we work
We listen, collaborate and innovate. Every engagement runs on a clear scope, strong communication and a defined plan, with a team advocating for your needs at every milestone — no spreadsheets thrown over the wall, no surprises.
Industry expertise
Over a decade of delivery across sectors and platforms — from feature-phone USSD to enterprise ERP, from public-sector M&E to applied AI.
Agriculture & agribusiness
Healthcare
Media & creative
Public sector & NGOs
Financial operations
Retail & commerce
Machine learning
Predictive analytics
The principals
The people in your corner.
Seasoned practitioners who lead engagements personally. Connect with them directly.
Contact
Let's book your discovery call.
Tell us a little about your challenge. We'll come back within one business day to schedule an initial call — no obligation, just a clear next step.
WhatsApp — fastest reply
+254 727 761 646Email
info@bhakitah.co.keBased in
Nairobi, Kenya — working across East Africa
Trusted by teams behind
Sirikwa Dairies
Adaleye Clinic
Leen Media
+ confidential clients
Request a consultation
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