Healthcare · Ophthalmology
Adale Eye Clinic
Patient records · Appointment booking · Clinic website
Adale Eye Clinic, founded by Prof. H. S. Adala in Nairobi, needed its digital backbone and identity to carry the practice through a change of leadership — without patients ever feeling the join.
The challenge
On the surface, a familiar clinic problem: booking by phone and paper, double-bookings, no-shows, and patient history scattered between the front desk and the consulting room. Underneath sat a harder one — the clinic was changing hands, from its founder Prof. H. S. Adala to new clinical lead, Optometric Consultant Fidelia Muma. In a practice built around a founder's name, a handover is fragile: trust, records and identity all rest on one person.
What we built
- Eye-care-specific patient records — visual acuity, refraction and prescription history, intraocular pressure and procedure notes — so a clinician sees the whole history of an eye at a glance
- Appointment booking by service type for both front desk and patients, with reminders to cut no-shows
- A clinic website for the new management that preserved the clinic's standing while introducing the new chapter
Outcome
- The leadership change was invisible to patients — history and bookings carried over without disruption
- Front desk and clinicians now work from one shared, eye-care-specific record instead of paper and memory
- A credible online presence under the new management that patients can find and book from
“Your vision, our priority — and this system lets us keep that promise to every patient, returning or new.”Fidelia Muma, Optometric Consultant, Adale Eye Clinic